At Milvaly, we’ve designed the shopping experience to be simple, secure, and convenient  because your fashion choices should be your only concern, not checkout hassles.

Accepted Payment Methods

We accept the following payment options for all online purchases:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Apple Pay

  • Google Pay

All transactions are completed in British Pounds (GBP) and processed through encrypted checkout systems to keep your personal and payment data fully protected.

Payment Security

We take your privacy seriously. Our site is secured with SSL encryption and works alongside trusted payment partners to ensure your details stay safe. We do not retain your card information — your payment stays private and protected.

Charges and Authorizations

Your payment method will be charged immediately after checkout. Occasionally, a temporary authorization may appear before the final amount is confirmed.

Issues With Payment?

If you’re experiencing a payment issue, please ensure your billing information matches what’s on file with your provider.
Still need assistance? Contact us at info@milvaly.com, and we’ll guide you through completing your order.

Fraud Protection

To protect our customers and maintain secure transactions, all orders go through a verification process. If we notice any irregularities, we may contact you for confirmation before proceeding.

Frequently asked questions
What is Milvaly?

Milvaly is a men’s footwear brand focused on clean design and timeless style. Our collections are shaped by classic British influences and designed for everyday and formal wear, with an emphasis on consistency and ease.
Do you offer free shipping?

Yes. We offer free standard shipping within the United Kingdom on all orders, with no minimum purchase required.
How long does delivery take?

Orders typically arrive within 4–7 business days (Monday to Friday) after dispatch. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?

At this time, we ship within the United Kingdom only. This allows us to maintain clear delivery timelines and reliable service.
What is your return policy?

You may return items within 30 days of delivery, provided they are unworn, unused, and in their original condition.

Returns within the United Kingdom are free of charge.

To start a return, contact us at info@milvaly.com
How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Please allow additional time for your bank to reflect the credit
Can I exchange an item?

Yes. If you’d like a different size or style, simply mention this in your return email and we’ll assist you.
What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All payments are securely encrypted and processed.
Is my personal and payment information safe?

Yes. Milvaly uses secure checkout technology and does not store payment details. Your information remains private and protected.
I didn’t receive my order what should I do?

Please check your tracking link first. If more than 8 business days have passed since dispatch and your order hasn’t arrived, contact us at info@milvaly.com and we’ll investigate.
Can I update or cancel my order?

If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Still need help?

We’re here to assist. Reach out to us anytime at info@milvaly.com and we’ll be happy to help.